Refund Policy

We’re sorry to hear that your MEDIHEAL purchase wasn’t quite right for you. 

We want you to feel confident and happy with every MEDIHEAL experience, and we’re here to make the return process as simple as possible.

If you’re not completely satisfied with your purchase, you may be eligible to return your products for a refund. Refunds will be issued to the original form of payment. Please review the return guidelines below:

• Only unopened products purchased on Mediheal.com are eligible for return.
• Returns must be requested within 30 days of delivery. If more than 30 days have passed since your delivery date, we are unable to provide a refund or exchange.
• Returned merchandise must be in the same condition as when you received it—unused, undamaged, saleable, and in its original packaging.
• We cannot accept returns or issue refunds for items that have been dropped, stolen, spilled, misused, or otherwise damaged after delivery.
• Mediheal reserves the right, at its sole discretion, to determine whether returned merchandise is in saleable condition. Refused return items will be sent back to you at your expense.
• Return shipping costs are the customer's responsibility. A standard return shipping fee of $8.99 will be deducted from your refund. Additional return shipping charges may apply for larger, heavier, or multi-item returns, depending on the size and weight of the package.
• For returns due to customer preference or change of mind, refunds are based on the merchandise value only. Original shipping charges are non-refundable.

Please allow 10–14 business days for your return to be processed.