Refund Policy

We’re sorry to hear that your MEDIHEAL purchase wasn’t quite right for you.

At MEDIHEAL, we want you to feel confident and happy with every purchase. If you’re not completely satisfied, please review our return and refund policy below.

1. Return Eligibility

Eligible Purchases: Returns and refunds are only available for eligible products purchased directly from Mediheal.com. We are unable to process returns, refunds, or exchanges for purchases made through Amazon, other third-party retailers, or any other sales channels. For purchases made through another retailer, please contact the original seller directly for assistance.

Return Window: Return requests must be submitted within 30 days of delivery. We are unable to accept standard return requests submitted after this period, except where required by applicable law.

Product Condition: Products must be unused, unopened, undamaged, and in their original packaging and saleable condition.

Proof of Purchase: Your order number or other proof of purchase is required to process a return.

2. Non-Returnable Items

We cannot accept returns for products that have been opened, used, or damaged after delivery due to dropping, misuse, improper handling, or other customer-caused circumstances.

Items explicitly marked as final sale or non-returnable at the time of purchase are not eligible for standard returns, except where otherwise required by applicable law.

This policy does not exclude claims involving products that arrived damaged, defective, incorrect, or otherwise not as described. Please contact our customer service team for assistance with these issues.

3. Return Shipping Fees

For eligible returns due to a change of mind or customer preference:

  • Customers are responsible for return shipping costs.
  • A standard return shipping fee of $8.99 will be deducted from the refund when a return shipping label is provided by MEDIHEAL.
  • Additional shipping charges may apply to larger, heavier, or multi-item returns. Any additional charges will be communicated before the return is shipped.
  • Original shipping charges are non-refundable for customer-preference returns.
  • Return shipping fees will not be charged to customers for returns approved due to an error on our part, such as an incorrect item shipped, or for qualifying defective or damaged products, subject to applicable law.

4. How to Request a Return

Please contact our customer service team at medihealus@medihealcos.com within 30 days of delivery and include:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return

Please wait for return instructions before shipping any items back. Unauthorized returns may be delayed or refused.

5. Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original form of payment. Please allow 10–14 business days for return processing after the returned items have been received and inspected.

After the refund is issued, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

6. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible at medihealus@medihealcos.com.

Please include your order number, a description of the issue, and photos of the affected product and packaging, if available. Our team will review your request and provide instructions for an appropriate resolution.

Nothing in this policy limits any rights or remedies available to customers under applicable law.