Customer Service


What are the active ingredients in your product?

For all product related questions, please refer to our product page on the website. You can locate the product ingredient information under “Ingredients” tab.

What is the shelf life of your products?

All sheet masks have a shelf life of 3 years and all skin care products have a shelf life of 2 years (1 year after opening).

How come I can’t find all the Mediheal products on the website?

Not all products available in Korea can be found in countries outside of Korea due to export and customs policy that vary country by country.
This may affect which Mediheal products are available for sale and delivery in your local area.


Where can I buy Mediheal products?

You can find us at or check our store locator page to find your closest retail location.

Settings & Security

Will my emails or inquiries always be answered?

We will try our best to respond to your inquiries within 1-2 days.

I cannot access the website due to an error that appears on the screen.

It may be a temporary problem. You can try it again after a while. If the problem continues, please contact us

Contact Us

Still have questions?

If you have additional questions, please email


Mask Science

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